OEM software is non-refundable once purchased and delivered. OEM versions are intended for system builders only and cannot be transferred to another PC once installed. Purchasers of this software are required to comply with the terms of the applicable System Builder License, including responsibility for providing all end-user support. RCF Computing is not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase.
All returns require an RMA (Return Merchandise Authorization) number.
All original equipment, components, manuals, cables, documents and packaging must be returned with your item in order to process your RMA. An item returned for a replacement may be repaired or replaced at our discretion, unless otherwise required by law. Physically damaged items cannot be returned.
All returns for a refund are subject to a 15% restocking fee.
Removal or alteration of a product's serial number or serial number sticker will automatically void this return policy. Products that are returned with a missing, damaged or altered serial number will be refused RMA service and returned to you.
Returns for a refund must be requested within 30 days of you receiving your shipment.
Returns for a replacement must be requested within the warranty period specified in the terms of the merchandise purchased.
All Desktop PCs/Notebooks/Tablet PCs are non-refundable, and this supersedes all other return policies with no exceptions. Defective Desktop PCs/Notebooks/Table PCs may be returned for a replacement within 30 days from receipt of your merchandise.